Privacy Policy

1. Introduction

Naatu Sandhai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website naatusandhai.com or use our marketplace services.

By using our platform, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly, including:

• Full name
• Email address
• Phone number / WhatsApp number
• Shipping address (street, city, state, pincode)
• Order history and preferences
• Communication with sellers or support

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website or search terms
• Location data (approximate, based on IP)

2.3 Payment Information

Payment processing is handled by PhonePe payment gateway. We do NOT store your complete payment card details, bank account numbers, or UPI IDs on our servers. Only transaction references and payment status are stored for order tracking.

3. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders
• Communicate order updates and delivery status
• Share your delivery details with sellers for shipping
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Improve our platform and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Information Sharing

4.1 We Share Information With:

• Sellers: To fulfill and ship your orders
• Payment Processors: PhonePe for payment processing
• Service Providers: Hosting, analytics, and email services
• Legal Authorities: When required by law or to protect our rights

4.2 We Do NOT:

• Sell your personal information to third parties
• Share your information for unrelated marketing purposes
• Store complete payment card or bank details

5. Data Security

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure data storage with access controls
• Regular security audits and updates
• Limited access to personal data on need-to-know basis

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and cart items
• Analyze site traffic and usage patterns
• Provide personalized content and recommendations
• Improve site performance

You can control cookies through your browser settings. Disabling cookies may affect some features of the platform.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain transaction records (minimum 7 years for tax purposes)

8. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request your data in a portable format

To exercise these rights, contact us at [email protected]

9. Third-Party Links

Our platform may contain links to third-party websites (seller websites, social media, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related questions or concerns, contact us: